Every product in Roujàk.com is available as long as not marked "Sold Out" or "Coming Soon". If the product is already sold out or out of stock, and if it will be restocked, you can visualize the expected date of restocking on the products pages.
We will always keep our system well working in order to give you better services. If accidentally you order an item that’s out of stock, it will be canceled and you will be informed via email or phone. If your product has been canceled and you’ve paid, you will be given the option to choose another product or to receive your money back.
Any purchase which is already "fulfilled" or "shipped" cannot be canceled. Roujàk.com affords the Item Return only if the items are incorrect (faulty, wrong, or missing).
Payment shall be made after customer booked the item at Roujàk.com (checkout) within a period time that show at Payment/Confirmation page. If the buyer has not made payment within the mentioned time, the transaction will be automatically canceled, and the items are returned to the system. Closing payment on Roujàk.com is made within a maximum of 12 hours after the buyer confirms the money transferring on working hours and working days.
Once we receive your payment, we will confirm your payment and your status order will be set to "Confirmed" within a maximum 2 working hours on working days.
Delivery and Shipping
Roujàk offers FREE SHIPPING ACROSS INDONESIA for all our products. We commit to handling your order to our partner JNE Indonesia within a day - on working days - once we have received your payment confirmation. The period of shipping depends on your location but will typically be comprised in a range of 1-3 days. The delivery services are responsible for the item shipping upon the item acceptance by them.
Return and Exchange
Roujàk does not accept and does not handle returns or exchanges. Our Customer Service will, of course, take care of all issues related to faulty, wrong, or missing items.
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