FAQ - The answers to your questions
Does Roujàk.com have any kind of cooperation program such as reseller/dropship system?
We are not cooperating with reseller/dropship systems right now.
Does Roujàk.com serve international orders?
At this stage, Roujàk does not handle accepts or handles returns or exchanges.
What if an item is missing when I receive my goods?
If an item is missing, please contact our Customer Service team with the order number and the missing item‘s name and number. We will resolve the issue for you as quick as we can.
What if I receive a faulty/damaged item?
As soon as you discover a faulty item, please contact our Customer Service team and inform us:
- Your order number
- The faulty item's name and code
- Description of the fault
We‘ll get back to you as soon as possible and send you a replacement item as quickly as we can.
What if I receive a different item from the one I ordered?
Please contact our Customer Service team with the order number and the incorrect or faulty item's name and code and we'll get back to you as soon as possible.
We will promptly process and replace the items that you receive as soon as possible rule return product.
How can I pay my order?
You can use any of the payment methods listed below to pay your order. Your details are safe with us as we take security very seriously indeed.
- Bank Transfer
- Credit Card